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- Online - use this convenient form to place an order.
- By Phone - Call 941.756.6410 within the United States, or 631 293-4110 from outside the United States. Customer Service Representatives are available 8:30 am- 4:30 pm EST Monday-Friday.
- By Fax - Dial 941.727.9654. Always available.
- By Mail - Send to: Orbeco-Hellige Inc., 6456 Parkland Drive, Sarasota, FL 34243
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SHIPPING & TRANSPORTATION
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For orders with a U.S. billing and shipping destination, Orbeco's shipping department will select the best method of shipment appropriate to the merchandise ordered, and will accommodate rush shipments by air at an additional charge when regulations permit. Hazardous materials are shipped according to applicable transportation regulations. FOB shipping point is Sarasota, Florida (United States). Orbeco reserves the right to approve carriers, modes of transportation and routing of products. Delivery is complete when Orbeco places the shipment with the first carrier; in transit is the responsibility of the buyer. Should your purchase not reach its U.S. destination, call 941.756.6410 for assistance in tracking your shipment. If freight appears to be damaged upon receipt, do not accept it from the carrier. If acceptance has been completed and hidden damage is discovered, contact the carrier for assistance in filing a claim.
For orders with an international destination, Orbeco can provide packaging, marking, labeling, and documentation for safe and legal transport via ocean or air. U.S. and international regulations mandate the use of only those forwarders, carriers, and brokers who have demonstrated, or attested to Orbeco, that they have necessary training to handle Orbeco shipments in total compliance with applicable regulations. Customers who plan to use a forwarder, carrier, or broker, should first check with Orbeco to assure whom they have selected is qualified to handle Orbeco products. Orbeco reserves the right to tender shipments to forwarders, carriers or brokers who are not approved. We take extreme care to fill and package your orders properly. If errors or damages do occur, file a report with your carrier immediately, and contact the Export Sales department at 941.756.6410 (within the United States), or 631 293-4110(outside the United States), within two weeks from date of shipment.
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Prices and Specifications: Subject to change without notice. Prices are net in U.S. dollars, packed for shipment to destination in USA and do not include any federal, state, local taxes or freight charges or special packing for export shipment. |
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F.O.B. our plant or point of origin. |
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Net 30 days for approved accounts. |
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For orders less than $25 (excluding transportation) a handling and prepaid delivery charge of $10 will be added. |
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New York and California customers will be invoiced for State sales tax, unless a tax exemption certificate is furnished with your order. |
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If due to our error, we'll give full credit, refund, replacement, including shipping charges, as soon as we inspect returned items. But please do not return items before obtaining written authorization and instruction. Unauthorized returns will be refused. When communicating include invoice number, invoice date, reason for your desire to return. If a reagent, also include item number, name, lot number and bottle size. |
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SHIPPING & TRANSPORTATION | TERMS & CONDITIONS
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